Client Help Portal

Is your gold jewellery hallmarked?

Yes, 100% of our gold jewellery is hallmarked by the Bureau of Indian Standards (BIS) and features the 6-digit Hallmark Unique Identification (HUID) alphanumeric laser engraving code.

How can I verify the purity of my gold?

We house computerized XRF Carat Analyzer Scanners inside our Chirawa showroom. You can test your gold purity instantly on digital screens. You can also verify the 6-digit HUID code using the government's official BIS Care App.

What karats of gold do you sell?

We offer fine jewellery in 22K (916 purity), 20K (833 purity), and 18K (750 purity). 22K is recommended for solid gold jewellery, while 18K is preferred for setting gemstones.

Do you offer custom jewellery certifications?

Yes, all of our jewellery comes with official invoice declarations. For custom ordered pieces, we provide certificate documentation mapping exact weight parameters.

What is your buyback and exchange policy?

We provide a transparent 100% buyback guarantee on gold purchased from us at the prevailing market gold rates. For specialized designer items, exchange values are calculated with minimal deduction as stated on your invoice.

How are making charges calculated?

Making charges vary based on design complexity. Machine-made items feature flat per-gram fees, while heavy hand-crafted Rajasthani Kundan and Jadau work have flat percentage values which are explained before billing.

Do you offer customization services?

Yes! We have a specialized customization division. Share your design concepts or reference photos on WhatsApp, and our designers will co-create matching patterns customized for your budget.

Do you repair broken jewellery?

Yes, we offer repair, resizing, and polishing services. In-house experts handle solder work under computer-linked magnifying lasers to ensure structural strength without changing gold weights.

Do you offer Rajputi Aad in bridal sets?

Yes, we specialize in Traditional Rajasthani Rajputi Aad, Borla, Bajuband, and Shekhawati heavy cuffs crafted in HUID-certified gold and premium enamel ruby work.

Is sterling silver pure?

Our designer silver jewellery features 92.5 Sterling Silver, which is the industry standard for durability and shine. Gifting coins and bars are provided in 99.9% fine silver purity.

Can I buy gold coins for investment?

Yes, we stock 24K (999 pure) fine gold coins in weights ranging from 1 gram to 50 grams, packed in tamper-proof assay cards perfect for investment security.

Are there any monthly gold schemes?

We host seasonal booking schemes where you can accumulate gold weights monthly at current rates to build up assets for upcoming wedding dates. Visit our showroom to inquire details.

Do you charge GST on purchases?

Yes, a government-mandated 3% GST is added to all gold and silver bills. Computerized bills are issued to provide legally sound asset records.

How can I clean my jewellery at home?

You can wash gold items in warm water mixed with mild dish soap using a soft toothbrush. Avoid harsh chemicals on pearls and emeralds. Bring them to our showroom for professional ultrasonic wash free of charge.

Can I book items online?

You can browse collections online and click the WhatsApp buttons to block items. Payments are processed securely offline at our showroom in Chirawa, Rajasthan.